Terms of service

Who we are

Sitefront is run by Mark Keating, a sole trader trading as Sitefront.

These terms cover your use of Sitefront: building, editing, publishing and hosting a website for your business. By creating an account or paying for a plan, you agree to them. Sitefront is for businesses, so you must be 18 or over and use it for your business.

What you get

Building and previewing a website is free. To put a website live you choose a paid plan for that website. Each plan covers one website and includes hosting, a secure https connection, the editor, your enquiries inbox and help by email. Everything listed on our pricing page is included in the price.

We keep improving Sitefront, so features may change over time. We won't take away something central to your plan without telling you first.

Prices and payment

Our standard prices are €120 a year or €12 a month per website. We are not registered for VAT, so no VAT is added to our prices. Payments are taken by Stripe, our payment provider, and we never see your full card details.

Your plan renews automatically at the end of each year or month until you cancel. If we change our standard prices, we'll email you at least 30 days before the new price applies to you.

Founding offer

The first 50 businesses to pay for the yearly plan before the end of 28 February 2027 pay €60 a year. That price stays the same for as long as your yearly plan continues without a break. If you cancel, switch to monthly, or your plan ends because payment fails, the founding price ends too, and any new plan is at the standard price.

Founding places are counted from completed payments only. The offer ends on the date above or when the places are gone, whichever comes first.

14-day money-back guarantee

If you're not happy, email us within 14 days of your first payment and we'll refund it in full. When we refund, your plan ends and your website goes offline straight away. This applies to your first payment for each website, not to renewals.

Cancelling

You can cancel any time from Billing in your dashboard. There's no contract and no cancellation fee. Your website stays live until the end of the period you've already paid for, and then goes offline. Apart from the money-back guarantee above, we don't refund part-used periods.

If a payment fails

If a payment doesn't go through, Stripe tries again over about two weeks and we email you so you can update your card. Your website stays live during that time. If payment still can't be taken, your website shows a holding page until the plan is paid. Your content isn't deleted, so it comes back as it was once payment is sorted.

Domains

Every website can use a free sitefront.ie web address, such as yourbusiness.sitefront.ie, while its plan is active. You can also connect a domain you own, and we'll help you set it up.

On the yearly plan we'll register a standard .com domain for you at no extra cost. Some names are classed as premium by the registry and cost more; those aren't included. The domain is registered in your name with our registrar partner, so it belongs to you. You need to give accurate owner details, because domain rules require them.

We pay for the first year of registration. After that, for every customer including founding customers, renewing the domain through us costs €25 a year from the second year. It's added to your plan's yearly renewal payment, and we email you at least 30 days before each one. You can stop us renewing it at any time from your dashboard.

If your plan ends, we stop renewing the domain and email you to let you know. It stays registered to you until its paid year runs out. You can move it to another registrar at any time using the transfer code in your dashboard; new domains can't be moved for their first 60 days because of registry rules.

Your content

Your words, photos, logo and business details belong to you. You give us permission to store, copy and display them only so we can run your website and Sitefront. That permission ends when your content is deleted.

You're responsible for what's on your website. Please make sure it's accurate and that you have the right to use any photos, logos and text you add.

Sitefront can write text for you using AI from the details you give it. Read it before you publish: you're responsible for checking it's true for your business, including any registrations, prices or promises it mentions. We design the writing tools not to invent reviews, awards or claims, but you have the final say.

Sample photos from our library are licensed for use on your Sitefront website. We recommend replacing them with photos of your own work.

What you can't use it for

• Anything illegal, or a business that isn't genuine.
• Content that's misleading, defamatory, hateful, or infringes someone else's rights.
• Fake reviews, testimonials or credentials.
• Spam, phishing, malware, or attempts to disrupt or overload the service.

If a website breaks these rules we may take it offline. Where we can, we'll contact you first and give you a chance to fix it.

Enquiries and your customers' details

When someone sends an enquiry through your website, you decide what to do with their details; we store and deliver them for you. For that information we act as your data processor. That means we only use it to run your website and inbox, keep it confidential and secure, use only the providers listed in our privacy notice to help us, help you respond to requests from the people concerned, and delete it when you delete it or close your account.

Keeping things running

We work hard to keep websites fast and online, and we take an encrypted backup every day, kept for 30 days. Like any online service, there may occasionally be interruptions or maintenance, and we can't promise the service will never be unavailable.

Our liability

We're responsible for losses you suffer that are a foreseeable result of us breaking these terms or not using reasonable care. We're not responsible for indirect losses, such as lost profits or lost business opportunities.

Our total liability to you for any website is limited to the amount you paid us for it in the 12 months before the problem arose. Nothing in these terms limits liability that can't legally be limited, such as for fraud or for death or personal injury caused by negligence, and nothing affects your rights under consumer law if they apply to you.

Ending the service

You can close your account at any time by emailing us. We may close an account that seriously or repeatedly breaks these terms. If we ever decide to stop offering Sitefront, we'll give you at least 60 days' notice by email.

Changes to these terms

If we change these terms in a way that matters, we'll email you at least 30 days before the change applies. If you don't agree, you can cancel before then.

Law

These terms are governed by Irish law, and the courts of Ireland deal with any disputes.